How to Build a Successful Voice of the Customer Programme

Posted by Rant & Rave

In the past 5 years we've seen a real shift in customer expectations, not only are they demanding exceptional experiences but they're also not completing surveys.
Read More September 25, 2017

Topics: Voice Of The Customer

The Key Traits of Successful VoC Programmes

Posted by Rant & Rave

It's not about how long you’ve been in business; it’s about how you conduct business. Some of the best-known brands have fallen by the wayside because they’ve not kept pace with modern customer needs...
Read More July 11, 2017

Topics: VoC, Voice Of The Customer

How to Show the Value of Voice of the Customer on the Bottom Line

Posted by Rant & Rave

Most brands ‘get’ that Customer Experience is important – but often struggle to balance long-term drivers with short-term priorities.
Read More June 6, 2017

Topics: Voice Of The Customer

The Key Traits of a Successful Voice of the Customer Programme

Posted by Rant & Rave

It doesn’t matter how long you’ve been in business, it’s about how you conduct business. Some of the best-known brands have fallen by the wayside because they’ve not kept pace with modern customer...
Read More May 24, 2017

Topics: Voice Of The Customer

4 Quick Wins to Move Your CX Programme to the Next Level

Posted by Sam Roberts

When was the last time you sat back, hands resting behind your head and though, "I think we’ve totally nailed our approach to Customer Experience?”
Read More April 25, 2017

Topics: Customer Experience, Voice Of The Customer

Show Me the Money: Calculating the ROI of VoC

Posted by Rant & Rave

Have you ever heard people (even, sometimes, colleagues) describe Voice of the Customer as a bit soft, woolly or a nice to have extra? Rightly or wrongly (and we do think wrongly), these are some of...
Read More October 6, 2016

Topics: VoC, Voice Of The Customer, Customer Engagement Raveolution

Find out more

Recent Posts

Topics

See all