Delivering a Smarter, Outcome-Driven Customer Journey

Posted by Jed Alpert, SVP of Digital Engagement at Upland Software

I am thrilled with our recent acquisition of Rant & Rave, a cloud-based customer engagement application that will offer our customers a level of innovation, performance, and service surpassing...
Read More November 13, 2018

Topics: The Customer Journey

Using Journey Mapping to Understand and Measure Employee Engagement

Posted by Jerry Angrave

Fewer than half of employees would recommend their employer to a friend according to Glassdoor. Would you? Or have you? Allegis found that 69% would not take a job with a company if they had a bad...
Read More February 23, 2018

Topics: Employee Engagement, The Customer Journey

How Customer-Centric Brands Drive Value Across The Customer Journey

Posted by Sam Roberts

Brands are working ever harder to understand their customer journey, a journey which continues to expand through the introduction of new digital channels. 
Read More November 21, 2017

Topics: The Customer Journey

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