Four Straightforward Tips to Supercharge Your CX Social Media Efforts

Posted by Rant & Rave

You’ll be hard-pressed now to find a customer-centric organisation that doesn’t have a plan for social media. But there is a difference between having a plan and acting on that plan.
Read More June 26, 2017

Topics: Social Media

Brands are the uninvited guests at the social media party...

Posted by Maria

In the age of social media, it’s becoming commonplace to see bad customer experiences going viral.
Read More April 2, 2014

Topics: Customer Feedback Analysis, Social Monitoring, Social Media

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