How To Use Proactive Communication To Improve Your Customer Experience

Posted by Andy Scott

No matter how good of a Customer Experience you offer your customers, there are always going to be complaints. But that doesn’t mean those customers will be eternally unsatisfied with your products...
Read More March 16, 2015

Topics: Contact Centre, Customer Experience, Proactive Communication

One Golden Rule for Managing the Pressure on your Call Centre

Posted by Kirsti Anderson

“There’s no such thing as being too busy” is a common phrase used in a multitude of industries to motivate employees...but I’ll take a chance and bet that whoever came up with that mantra had never...
Read More January 26, 2015

Topics: Contact Centre, Proactive Communication

Using Proactive Communication to Deliver an Amazing Customer Experience

Posted by Maria

  I don’t know about you, but as a customer I like it when things are made easy for me; when brands tell me everything I need to know before I have to chase them, make it personal and relevant to me...
Read More October 2, 2014

Topics: Customer Experience, Proactive Communication

Why Your Customers Aren't Sharing Their Feedback With You

Posted by Rant & Rave

Your customers are already Ranting & Raving about your brand, the trouble is 96% of the time they don’t share their thoughts with you directly. Instead they turn to their friends and family, review...
Read More July 30, 2014

Topics: Customer Feedback, Proactive Communication

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