Five Approaches to Measuring Customer Experience

Posted by Rant & Rave

Tracking and analysing data is an important part of many (if not all) CX job roles. But, with so many customer touchpoints to measure and so many metrics you can use, where do you start?
Read More March 7, 2017

Topics: Customer Experience, NPS, Measuring Customer Experience

How to Close the Loop with your NPS Scores

Posted by Rant & Rave

Closed-loop reporting is a powerful tool for CX professionals. It enables us to prove the value of our work to senior execs and the wider organisation, by showing how it impacts of wider business...
Read More February 22, 2017

Topics: Customer Experience, Customer Engagement, NPS

Does the NHS really care about the Voice of the Customer?

Posted by Rant & Rave

  I recently had the unfortunate experience of visiting my local NHS walk-in centre, after an incident with a can of Deep Heat spray and my eye.  
Read More May 2, 2014

Topics: NHS, NPS, Patient Satisfaction

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