Agent Engagement & Gamification [Report]

Posted by Maria Gray

Motivating and keeping good agents in a working environment that is often stressful, sometimes repetitive and usually not well-paid is a challenge that contact centres have had to face since their...
Read More December 10, 2015

Topics: Gamification, Agent Engagement

Have We Realised the True Potential of Gamification?

Posted by Molly Shanahan

The concept of gamification isn't a new one in the world of business, and in many ways it possibly hasn't made as much of a splash as it was predicted to. Having said this, it's still very early...
Read More July 30, 2015

Topics: Gamification

Gamification for Employee Engagement: It's What You Make Of It

Posted by Molly Shanahan

When you have an office full of people all doing similar jobs, competition is a natural outcome. The use of gamification within this environment takes this and makes the most of it, ensuring that the...
Read More July 29, 2015

Topics: Gamification

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