How You Can Get Better Customer Insights - Without a Survey

Posted by Rant & Rave

Did you know that less than 2% of customers will bother to complete a questionnaire?
Read More June 25, 2017

Topics: Customer Insight, Gaining Customer Insight

One Way to Turn a Service Desk Into a Customer Insight Centre

Posted by Rew Golding

Your everyday service desk handles thousands of calls, emails and tweets on a daily basis – amounting to thousands of opportunities for customer insight. Insight that when harnessed can ultimately...
Read More December 19, 2016

Topics: Gaining Customer Insight, Customer Insight

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