3 Abilities to Look for When Recruiting Frontline Employees

Posted by Andy Scott

The decision to hire the right frontline employees is often an easy one - name a company that wants to hire the wrong people? The challenge comes when it’s time to decide on who these people are and...
Read More July 15, 2016

Topics: Contact Centre, Frontline Engagement

How to Recover When a Customer Call Doesn’t Go to Plan

Posted by Emma Rudeck

Sometimes a call with a customer doesn’t quite go to plan. Maybe you fumbled a sales call. Possibly your customer wasn’t in a good mood and was rude to you. Or perhaps something went wrong further...
Read More July 13, 2016

Topics: Frontline Engagement, Contact Centre

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