Empowering the Frontline: Creating People to People Connections

Posted by Rant & Rave

Enabling your customers and your Frontline teams to connect together in a meaningful way is essential.
Read More June 7, 2017

Topics: Contact Centre, Frontline Engagement

3 Inspiring Examples of Frontline Engagement

Posted by Rant & Rave

For a while now, it’s been clear that technology alone isn’t enough to help brands solve for the customer. In a world where customer expectations are higher than ever before, empowering your people...
Read More May 31, 2017

Topics: Frontline Engagement

Engagement: The Double Act

Posted by Molly Shanahan

Fish and chips, Mickey and Minnie, Ant and Dec, some things just belong together and this is how we need to start thinking about customer and employee engagement.
Read More November 17, 2016

Topics: Customer Engagement, Frontline Engagement

3 Steps That Make a Real Difference to Frontline Agents

Posted by Rant & Rave

Your frontline agents are the face and voice of your brand. They’re the ones who are responsible for delivering great customer experience - day in, day out. This means we know how important it is for...
Read More September 20, 2016

Topics: Frontline Engagement

How to Make Your Office a Place Employees Are Happy to Call Home

Posted by Rant & Rave

Only a decade ago the typical working office looked very different, more often than not it would be four off-white coloured walls and a bunch of desks. But with the rise of Google and a shift in...
Read More August 18, 2016

Topics: Employee Engagement, Agent Engagement, Frontline Engagement

The Worst Advice About Employee Engagement

Posted by James Hargreaves

There is plenty of advice on how you should engage your employees and why it's important, it's essential in making sure a department is effective on a day-to-day basis.
Read More August 8, 2016

Topics: Employee Engagement, Agent Engagement, Frontline Engagement

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