Our top tips for making CX and EX work in perfect harmony

Posted by Rant & Rave

Wondering what’s going on in the world of customer service, customer experience (CX) and employee engagement? The Upland Rant & Rave team were excited to spend the day discussing this very topic when...
Read More March 12, 2019

Topics: Customer Experience, Employee Engagement

Why CX and EX are perfect for each other

Posted by Rant & Rave

What better excuse than Valentine’s Day to show the love to your customers and employees? Cards, flowers, chocolates (all the classics) certainly won’t go amiss. But – sorry to nag – the point about...
Read More February 14, 2019

Topics: Customer Experience, Employee Engagement

How to join the 15% of Employee Experience success stories

Posted by Rant & Rave

Businesses are becoming increasingly tuned in to the importance of high employee engagement. Not only does it lead to better CX, it can also help improve staff retention – and at a time where talent...
Read More January 29, 2019

Topics: Employee Engagement

Retention is better than cure: the key to keeping staff happy all year round

Posted by Rant & Rave

Brisk morning runs, mindfulness, spinach smoothies for brekkie… January’s a great time to make a change (even if it only lasts for the first two weeks). But there’s one change that lasts considerably...
Read More January 28, 2019

Topics: Employee Engagement

Empowering your Frontline Heroes: Why Great CX Starts with Employee Engagement

Posted by Rant & Rave

Us humans like to think we’re a logical bunch. But when you dig deep into what really drives us, it becomes apparent there’s only one major factor in our decision-making process – and that’s emotion....
Read More August 10, 2018

Topics: Employee Engagement, Emotional Engagement

How Employee Engagement Impacts the Bottom Line

Posted by Sam Roberts

With consumer expectations continuing to rise, businesses have never been more focused on the experiences they're delivering. 
Read More June 25, 2018

Topics: Customer Experience, Employee Engagement

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