Empowering your Frontline Heroes: Why Great CX Starts with Employee Engagement

Posted by Rant & Rave

Us humans like to think we’re a logical bunch. But when you dig deep into what really drives us, it becomes apparent there’s only one major factor in our decision-making process – and that’s emotion....
Read More August 10, 2018

Topics: Employee Engagement, Emotional Engagement

How Employee Engagement Impacts the Bottom Line

Posted by Sam Roberts

With consumer expectations continuing to rise, businesses have never been more focused on the experiences they're delivering. 
Read More June 25, 2018

Topics: Customer Experience, Employee Engagement

5 Tips to Build Customer-Centricity Through Your Employees

Posted by Rant & Rave

Any brand looking to build a customer focused culture will find themselves fighting an uphill battle if employee engagement is at an all-time low. The good news is, your employees can actually help...
Read More May 8, 2018

Topics: Employee Engagement

Using Journey Mapping to Understand and Measure Employee Engagement

Posted by Jerry Angrave

Fewer than half of employees would recommend their employer to a friend according to Glassdoor. Would you? Or have you? Allegis found that 69% would not take a job with a company if they had a bad...
Read More February 23, 2018

Topics: Employee Engagement, The Customer Journey

Why Motivation is Key to Engaging Employees & Customers

Posted by Rant & Rave

There are employees who get it and are highly motivated; they understand what their roles are and what is expected of them. But at the other end of the spectrum, there are other employees who don't...
Read More January 29, 2018

Topics: Employee Engagement

How Employee Feedback Can Drive Employee Engagement

Posted by Molly Shanahan

Sometimes people change jobs because they’re ready to move onto a new challenge. Sometimes they need to relocate for personal reasons, or they want better pay for their job.
Read More April 13, 2017

Topics: Employee Engagement, Culture

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