Why Closing the Loop is Essential for True Engagement

Posted by Rant & Rave

Gathering customer feedback is essential in an age where opinion drives purchasing decisions. But are you guilty of asking but not acting on the back of customer feedback?                           ...
Read More August 2, 2017

Topics: Customer Feedback, Customer Engagement

6 Benefits of Connecting Real-Time Customer Feedback with CRM

Posted by Sam Roberts

Customer feedback and the data that already exists in your CRM should co-exist together, helping you to measure impact and take action. In this blog post, we’re going to look at 6 benefits of...
Read More July 31, 2017

Topics: Customer Feedback, CRM

Do We Need to Convince Customers to Give Feedback?

Posted by Rant & Rave

Organisations have always been gathering customer feedback. Through every complaint, interaction or touchpoint there is an opportunity to ask your customers for feedback.
Read More July 3, 2017

Topics: Customer Feedback

The Power of Voice-Based Feedback in 2017

Posted by Rant & Rave

Rather than simply inputting feedback through a keyboard, phone or tablet, there’s nothing more natural than simply speaking your thoughts - voicing your feedback directly to a brand.
Read More June 22, 2017

Topics: Customer Feedback, Amazon Alexa

How to Use Feedback to Get into a Deeper Dialogue with Customers

Posted by Rant & Rave

Brands can be guilty of making feedback requests that are too broad or irrelevant to their customers.
Read More June 14, 2017

Topics: Customer Feedback

How Customer Complaints Can Uncover Problems with Business Processes

Posted by Rant & Rave

Customer complaints are a bit like visits to the dentist. Sometimes you really don’t want to face them. But if you don’t keep on top of things, you’ll end up with serious problems that could've been...
Read More June 1, 2017

Topics: Customer Feedback

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