Why Brands Need To Ensure They're Gathering Meaningful Customer Feedback

Posted by Rant & Rave

Generating meaningful and honest customer feedback and acting on it is essential to any modern company that wants to be agile and keep hold of their customers.
Read More August 17, 2017

Topics: Customer Feedback, Customer Engagement

Struggling to Gather Insightful Customer Feedback? Here's What You Need To Know...

Posted by Rant & Rave

Providing the best customer experience possible relies on knowing how your customers feel. But getting to the heart of the matter is easier said than done. 
Read More August 8, 2017

Topics: Customer Feedback

Why Closing the Loop is Essential for True Engagement

Posted by Rant & Rave

Gathering customer feedback is essential in an age where opinion drives purchasing decisions. But are you guilty of asking but not acting on the back of customer feedback?                           ...
Read More August 2, 2017

Topics: Customer Feedback, Customer Engagement

6 Benefits of Connecting Real-Time Customer Feedback with CRM

Posted by Sam Roberts

Customer feedback and the data that already exists in your CRM should co-exist together, helping you to measure impact and take action. In this blog post, we’re going to look at 6 benefits of...
Read More July 31, 2017

Topics: Customer Feedback, CRM

Do We Need to Convince Customers to Give Feedback?

Posted by Rant & Rave

Organisations have always been gathering customer feedback. Through every complaint, interaction or touchpoint there is an opportunity to ask your customers for feedback.
Read More July 3, 2017

Topics: Customer Feedback

The Power of Voice-Based Feedback in 2017

Posted by Rant & Rave

Rather than simply inputting feedback through a keyboard, phone or tablet, there’s nothing more natural than simply speaking your thoughts - voicing your feedback directly to a brand.
Read More June 22, 2017

Topics: Customer Feedback, Amazon Alexa

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