How to Ditch Surveys and Capture Real Insights from your Customers

Posted by Sam Roberts

Survey tools are predominately used to capture feedback and whilst these tools provide answers into what your customers are thinking, they're often built with flawed questioning, fail to capture how...
Read More May 9, 2017

Topics: Real-Time Feedback, Customer Feedback Survey

Why your Surveys aren't giving you the real Voice of your Customers

Posted by Rant & Rave

  Surveys have long been the method of choice for capturing customer feedback, but are they really telling you everything you need to hear?
Read More May 2, 2014

Topics: Customer Experience, Customer Feedback Survey

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