Customer Feedback: Allowing customers to follow their desire paths

Posted by Gareth Rees

  Have you heard the story about the University who argued about where to place the footpaths on the campus? The arguments went on for a while until someone suggested not building them at all and...
Read More September 23, 2014

Topics: Customer Feedback Management

The best time to ask for Customer Feedback

Posted by Gary Schwartz

  The last few weeks I’ve been waiting for my passport renewal to arrive. My excitement when I received a “delivery attempted” notice was palpable once I tracked the parcel and found its origin was...
Read More June 20, 2014

Topics: Customer Feedback Management

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