Why Brands Must Capture Feedback from the Silent Traveller to Improve CX

Posted by Rant & Rave

The customer experience of booking a trip has changed big-time over the last decade. Long gone are the days of traipsing into a travel agent to book a flight. Nowadays, there aren’t just websites to...
Read More September 11, 2018

Topics: Customer Feedback

How Emotion Is Changing The Face Of Customer Feedback

Posted by Rant & Rave

We all love customer feedback. It makes our performance better, our messaging stronger, and a good old-fashioned customer survey is an obvious way of generating it. In fact, that’s been the go-to...
Read More August 10, 2018

Topics: Customer Feedback, Emotional Engagement

Mastering Customer Emotion: 7 Ways to Drive a Great CX

Posted by Rant & Rave

When it comes to attracting, impressing and retaining a loyal and satisfied customer base, emotional engagement should be at the top of your wish list.
Read More October 10, 2017

Topics: Customer Feedback, Closing The Loop

Closing the Customer Feedback Loop: 12 Reasons Why Brands Need to Do It

Posted by Rant & Rave

Customer feedback is a vital component to any successful business. Big decision makers in any organisation often think strategically and sometimes - just sometimes- they can’t always see the wood for...
Read More September 18, 2017

Topics: Customer Feedback, Closing The Loop

Getting Creative With Your Customer Feedback

Posted by Rant & Rave

The process of capturing customer feedback is an essential part of most modern companies. It's something that regardless of field or industry, brands always seem to have in common.
Read More September 6, 2017

Topics: Customer Feedback, Customer Engagement

Why Brands Need To Ensure They're Gathering Meaningful Customer Feedback

Posted by Rant & Rave

Generating meaningful and honest customer feedback and acting on it is essential to any modern company that wants to be agile and keep hold of their customers.
Read More August 17, 2017

Topics: Customer Feedback, Customer Engagement

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