How to take your CX from Razzie- to Oscar-winning

Posted by Rant & Rave

Glamorous outfits, a star-studded red carpet, flowing champagne… No, we aren’t looking through the snaps from the Rant & Rave Christmas party. It’s awards season, and we’re excited – but can you...
Read More February 19, 2019

Topics: Customer Experience

Why CX and EX are perfect for each other

Posted by Rant & Rave

What better excuse than Valentine’s Day to show the love to your customers and employees? Cards, flowers, chocolates (all the classics) certainly won’t go amiss. But – sorry to nag – the point about...
Read More February 14, 2019

Topics: Customer Experience, Employee Engagement

When customer emotion is snow joke: how to keep customers happy in bad weather

Posted by Rant & Rave

80% of customer decisions are driven by emotion. The trouble is, emotions are notoriously difficult to manage, control and even understand. No matter how bright and cheerful your customer service is,...
Read More January 30, 2019

Topics: Customer Experience

Keep Customers Raving on Blue Monday (and Beyond)

Posted by Rant & Rave

Ah, Blue Monday, the most depressing day in the most depressing month of the year, according to reports and – well – just about everyone. The third Monday of January is notorious for its unfortunate...
Read More January 21, 2019

Topics: Customer Experience

A little less 2019 prediction, a little more customer service action

Posted by Rant & Rave

Ah, January: the month of resolutions, crowded gyms, and empty pubs… Plus the inevitable wave of ‘2019 prediction’ blogs, covering everything from politics to design trends. Now, we’re no psychics –...
Read More January 9, 2019

Topics: Customer Experience, Customer Service

Trains, Pains and Automo-feels: Customer Experience During Festive Travel Time

Posted by Rant & Rave

Ah, the joys of travelling home for Christmas. Bags loaded up with gifts. The warm glow of twinkling lights in the distance. The merry camaraderie and spontaneous carol-singing on the train…
Read More November 29, 2018

Topics: Customer Experience

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