5 Ways to Go Above & Beyond for Your Customers

Posted by Sam Roberts

Our customers are presented with so much choice in the way they shop, communicate and interact with us.
Read More January 9, 2018

Topics: Customer Experience

How to Drive Organisational Change Through Voice of the Customer

Posted by Sam Roberts

Let’s say you’ve found a way to reduce customer effort in your billing process. The evidence for this change is backed up by customer feedback, operational data and robust financial analysis.
Read More August 10, 2017

Topics: Customer Experience

4 Ways Retailers Can Improve Customer Experience Today

Posted by Rant & Rave

During 2016, customer churn hit 61%. Customers are the ones in charge. They drive the modern marketplace with their opinions, reviews and, ultimately, their wallets.
Read More July 20, 2017

Topics: Customer Experience

Four More CX Trends that Aren't Going Away

Posted by Rant & Rave

In our earlier post, exploring CX trends, we looked at four Customer Experience trends that are key to business success.
Read More June 27, 2017

Topics: Customer Experience

Understanding Your Customers is More Critical Than Ever, But Why?

Posted by Rant & Rave

Getting good service isn’t enough for customers. In fact, excellent service won’t always meet their needs and expectations if you don’t truly understand what drives and motivates your customers.
Read More June 23, 2017

Topics: Customer Experience

5 Steps to Engage Senior Execs With Your Customer Experience Plans

Posted by Rant & Rave

According to Forrester, 90% of customer service decision makers believe that delivering good customer service is vital for their company to succeed. But, to make this happen, support from senior...
Read More June 9, 2017

Topics: Customer Experience

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