Would you gamble your customer experience for 50p?

Posted by Mike McMaster

  When we want customer service, we tend to want it to be a good experience. And how long it takes is certainly part of the mix – it is one of the 4 key drivers of whether a Customer Experience is...
Read More August 28, 2014

Topics: Customer Experience, Customer Experience Management

Customer Experience Doesn't Have to be Hard

Posted by Jen

  This is an issue that's been playing on my mind lately. When it comes to customer experience, don't we, brands and customers, all just want the same thing - to deliver and receive an easy customer...
Read More July 16, 2014

Topics: Customer Experience, Customer Experience Management

Customer Experience: Business Strategy or Technology?

Posted by Gary Schwartz

  Like CRM before it, Customer Experience has difficulty living up to the expectations set for it when businesses embark on a dedicated improvement programme. Intuitively this shouldn't be the case. 
Read More June 3, 2014

Topics: Customer Experience, Customer Experience Management

A Great Online Customer Experience

Posted by Shirley Wilson-Brown

  In today’s busy life, we’re continuously spinning plates and trying to keep a dozen balls in the air at any one time, well, that’s the case for me, anyway!
Read More May 20, 2014

Topics: Customer Experience Management

Creating a great customer experience? Easy does it!

Posted by Mike McMaster

  Most businesses instinctively understand the appeal of NPS; who wouldn’t want more customers actively telling the world how great you are? After all, these Ravers are the pay-off for delivering a...
Read More May 19, 2014

Topics: Customer Experience, Customer Experience Management

Find out more

Recent Posts

Topics

See all