Why are the stakes so high in Customer Experience?

Posted by Maria Gray

These days, customers have more choice than ever before. You only have to look around to see a lot of industries dramatically changing in favour of the customer. 
Read More May 29, 2015

Topics: Customer Experience Board

Three steps to putting your customer first

Posted by Maria Gray

Some organisations are still at the starting line. They know that customer experience is important, but they don’t actually know where to begin. Others are further along the path and are now looking...
Read More May 25, 2015

Topics: Customer Experience Board

How can a Customer Experience board make a difference to your organisation?

Posted by Maria Gray

If customer experience is about creating a different, genuine way for you and your customers to interact, then what can you do to really make a difference? 
Read More May 21, 2015

Topics: Customer Experience Board

The main stakeholder in Customer Experience?

Posted by Maria Gray

A lot of people think that senior management are the most important internal stakeholders. But that’s probably a misconception. 
Read More May 18, 2015

Topics: Customer Experience Board

Three reasons you need a Customer Experience Board

Posted by Maria Gray

If you agree that delivering a superior customer experience is vital to your business, you’ve no doubt realised that things in this space are really starting to change. Saying that you care about...
Read More May 14, 2015

Topics: Customer Experience Board

The benefits of implementing a Customer Experience board

Posted by Maria Gray

As things in the Customer Experience space change more and more rapidly, the idea of implementing a Customer Experience board is becoming more popular amongst organisations. 
Read More May 11, 2015

Topics: Customer Experience, Customer Experience Board

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