Delivering a Smarter, Outcome-Driven Customer Journey

Posted by Jed Alpert, SVP of Digital Engagement at Upland Software

I am thrilled with our recent acquisition of Rant & Rave, a cloud-based customer engagement application that will offer our customers a level of innovation, performance, and service surpassing...
Read More November 13, 2018

Topics: Customer Engagement Raveolution

Can you Make Every Customer Story a Happy One?

Posted by Rant & Rave

For brands working on their customer engagement strategy, the temptation to overload customers with information can be huge. It’s only natural: you’re excited about your offering, and you want to get...
Read More November 7, 2018

Topics: Customer Engagement Raveolution

One Person Tells Two Friends: Why it Pays to Harness the Power of Stories

Posted by Rant & Rave

From the moment we’re born, people tell us stories. Fairytales, fables, tales of derring-do… storytelling can be a magical thing (and a pretty smart way of getting kids off to sleep).
Read More October 8, 2018

Topics: Customer Engagement Raveolution

Say, You Want a Raveolution?

Posted by Rant & Rave

A hero, a quest, a spectacular finale that gets the audience cheering on their feet… we all know the power of a good story. In the world of CX, stories are everywhere – whether that’s the customer’s...
Read More October 1, 2018

Topics: Customer Engagement Raveolution

How To Make the Most Out of Raveolution

Posted by Rant & Rave

Customer Engagement Raveolution was a little different this year. And by different we mean a little more bonkers. Whilst this is always to be expected at an event with Rant & Rave, we also place...
Read More October 31, 2016

Topics: Customer Engagement Raveolution

The Insider's Guide to Customer Engagement Raveolution 2016

Posted by Rant & Rave

This year Customer Engagement Raveolution is returning with a bang! Take a breath and steady yourself because there's a good chance you might fall off your chair with excitement (we're so excited...
Read More October 24, 2016

Topics: Customer Engagement Raveolution

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