How to Drive Customer Advocacy Through the WOW Factor

Posted by Jason Sharpe

There are plenty of organisations out there that will give customers something when things go wrong. A free dessert if your main course was inedible. A box of chocolates because of a billing error. 
Read More October 1, 2015

Topics: Customer Experience, Customer Advocacy

Customer Advocacy Could be Your Secret Weapon...

Posted by Emma Rudeck

Your customers have a lot more in common with each other than they do with any businesses that they buy from. They have a natural affinity to other customers and will trust each other’s views and...
Read More August 11, 2015

Topics: Customer Advocacy

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