3 Reasons Why Ignoring Customer Complaints Isn't An Option

Posted by Rant & Rave

Today you can’t simply sweep customer complaints under the carpet. We live in an age where the internet and social media provides a public viewing area for complaints.
Read More May 29, 2017

Topics: Contact Centre, Customer Experience, Contact Centre Struggles

Key Contact Centre Challenges

Posted by Nicola Collister

Contact Centres have a tough job on their hands and a lot of Contact Centre leaders often find themselves with a number of challenges on their plate.
Read More March 24, 2015

Topics: Contact Centre, Contact Centre Struggles

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