Gamification: It doesn't feel like work if you're enjoying it

Posted by Hards

More often than not, our working lives are spent staring at screens and typing away. After a while it can become quite mundane. For that reason it is important to make sure the applications and tools...
Read More September 19, 2014

Topics: Blog

Customer Loyalty & Growth Hacking

Posted by Gary Schwartz

  I’ve recently become a serious adherent of Growth Hacking. Have you heard of it? Growth Hacking refers to a variety of marketing techniques that are designed to improve all aspects of the customer...
Read More June 30, 2014

Topics: Blog

DPD investing in their obsession with customer service

Posted by Rant & Rave

Rant & Rave client, DPD is the fastest growing parcel delivery company in the UK and has experienced unprecedented growth of 20% a year. The success is down to an obsession with being totally...
Read More May 21, 2014

Topics: Blog

Ryanair – Defying All the Odds to Create a Great Customer Experience

Posted by Yiannis Maos

  Ok so I’m going to shock people now… My favourite digital experience of 2014 is… Ryanair! I, like a lot of people, was very sceptical when Mr O’Leary came out and said to the world he would:...
Read More May 2, 2014

Topics: Customer Experience, Blog, Ryanair

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