Are Customer Service Chatbots The Natural Next Step For Engagement?

Posted by Rant & Rave

The robots are coming. We watch those mildly terrifying Boston Dynamics videos in which droid dogs try to open doors. We listen to tech giants like Elon Musk tell us that AI is potentially more...
Read More July 24, 2018

Topics: AI, Customer Service

Insights into AI: The Virtual Agent at its Best

Posted by Elaine Turley

In recent years and months, AI and the rise of the chatbot has been hailed as the saviour of the traditional contact centre.
Read More May 22, 2018

Topics: AI, Contact Centre

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