• Customer Satisfaction Webinar

Stop satisfying your customers & start delighting them

Our one hour webinar explores why brands shouldn’t be content with satisfying their customers, instead they should aspire to delight them.

The Webinar features experts with 80 years of combined experience. Panelists include a customer change advocate, James Scutt, renowned customer experience authors, Randi Busse & Carol Heady, and a Chief Marketing Officer, Gary Schwartz.

Between them they have been instrumental in instilling customer experience and delivering value to some of the world’s leading organisations. 
Our Webinar Explores How You Can:

  • Turn Ranters into Ravers – The art of capturing a customer’s heart
  • Create a customer centric organisation
  • Combine ideas, strategy and technology to create the ultimate customer experience

Download a Recording

"As part of Orbit’s 2020 Vision of reaching 90% customer satisfaction and having 75% of customers accessing services online, this is an important step forward in making sure we are meeting customers’ needs. We want to be able to give our customers the best service possible and this new technology helps us do that."

- Louise Oakley, Director of Service Excellence at Orbit Group