Join Rew Golding, Head of Channels & Partners, Rant & Rave and Jonathan Kershaw, Product Manager, Rant & Rave as they discuss the latest enhancements we've made to our Salesforce app - exploring how you can connect with your customers, partners and employees on an emotional level.
What's new in our Rant & Rave for Salesforce app
How feedback is mapped to individual customer records and how you can track sentiment over time
How our integration combines the benefits of all three Salesforce Clouds: Sales, Service and Marketing
How you can understand the why behind customer behaviour and then make real-time informed decisions