• Part Two of The UK Contact Centre's Decision-Maker's Guide

    ContactBabel Report: UK Contact Centre Decision-Maker's Guide...

Part Two:
Customer Satisfaction Measurement Techniques

In a dog-eat-dog world, customer surveys are a man’s best friend. In this report, we investigate the methods available for surveying and explore what factors make a VoC programme successful.  

Based on research from contact centres throughout the UK, this report from ContactBabel looks at:

  • Important steps to take before you begin to survey customers
  • Why you should involve your contact centre agents when launching a VoC programme
  • The methods available to survey customers including: IVR, written, outbound and SMS
  • The key to success when surveying customers

 

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