How to join the 15% of Employee Experience success stories

Posted by Rant & Rave

Businesses are becoming increasingly tuned in to the importance of high employee engagement. Not only does it lead to better CX, it can also help improve staff retention – and at a time where talent...
Read More January 29, 2019

Topics: Employee Engagement

Retention is better than cure: the key to keeping staff happy all year round

Posted by Rant & Rave

Brisk morning runs, mindfulness, spinach smoothies for brekkie… January’s a great time to make a change (even if it only lasts for the first two weeks). But there’s one change that lasts considerably...
Read More January 28, 2019

Topics: Employee Engagement

Keep Customers Raving on Blue Monday (and Beyond)

Posted by Rant & Rave

Ah, Blue Monday, the most depressing day in the most depressing month of the year, according to reports and – well – just about everyone. The third Monday of January is notorious for its unfortunate...
Read More January 21, 2019

Topics: Customer Experience

A little less 2019 prediction, a little more customer service action

Posted by Rant & Rave

Ah, January: the month of resolutions, crowded gyms, and empty pubs… Plus the inevitable wave of ‘2019 prediction’ blogs, covering everything from politics to design trends. Now, we’re no psychics –...
Read More January 9, 2019

Topics: Customer Experience, Customer Service

Christmas ads vs CX spend... Never knowingly under-engaged

Posted by Rant & Rave

What does Christmas mean to you? Fun with the family? A garish jumper at the office party? Hearing the same four or five songs on the radio over and over again?
Read More December 4, 2018

Trains, Pains and Automo-feels: Customer Experience During Festive Travel Time

Posted by Rant & Rave

Ah, the joys of travelling home for Christmas. Bags loaded up with gifts. The warm glow of twinkling lights in the distance. The merry camaraderie and spontaneous carol-singing on the train…
Read More November 29, 2018

Topics: Customer Experience

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