How to take your CX from Razzie- to Oscar-winning

Posted by Rant & Rave

Glamorous outfits, a star-studded red carpet, flowing champagne… No, we aren’t looking through the snaps from the Rant & Rave Christmas party. It’s awards season, and we’re excited – but can you...
Read More February 19, 2019

Topics: Customer Experience

Why CX and EX are perfect for each other

Posted by Rant & Rave

What better excuse than Valentine’s Day to show the love to your customers and employees? Cards, flowers, chocolates (all the classics) certainly won’t go amiss. But – sorry to nag – the point about...
Read More February 14, 2019

Topics: Customer Experience, Employee Engagement

When customer emotion is snow joke: how to keep customers happy in bad weather

Posted by Rant & Rave

80% of customer decisions are driven by emotion. The trouble is, emotions are notoriously difficult to manage, control and even understand. No matter how bright and cheerful your customer service is,...
Read More January 30, 2019

Topics: Customer Experience

How to join the 15% of Employee Experience success stories

Posted by Rant & Rave

Businesses are becoming increasingly tuned in to the importance of high employee engagement. Not only does it lead to better CX, it can also help improve staff retention – and at a time where talent...
Read More January 29, 2019

Topics: Employee Engagement

Retention is better than cure: the key to keeping staff happy all year round

Posted by Rant & Rave

Brisk morning runs, mindfulness, spinach smoothies for brekkie… January’s a great time to make a change (even if it only lasts for the first two weeks). But there’s one change that lasts considerably...
Read More January 28, 2019

Topics: Employee Engagement

Keep Customers Raving on Blue Monday (and Beyond)

Posted by Rant & Rave

Ah, Blue Monday, the most depressing day in the most depressing month of the year, according to reports and – well – just about everyone. The third Monday of January is notorious for its unfortunate...
Read More January 21, 2019

Topics: Customer Experience

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