• eBook: Creating Empathy in Customer Services

    eBook: How to Empathy in Customer Services

The role of customer service agents is changing...

In our recent webinar we explored how AI can help CX leaders automate processes and manage customers more effectively. The problem is, it's easy to get it all wrong, leading to fractured experiences where the true power of your people is lost. So, how can we solve this?

Firstly, we need to examine the use case for AI and how this will truly serve both our customers and employees. This eBook helps you identify exactly that, summarising key insights from 5 CX superstars who led the session.

Explore our digital eBook to hear best practice advice from:

  • Paul Baxter (Group Head of Direct Insurance, Markerstudy Insurance)

  • Anand Sampat (Head of Customer Experience, c2c)

  • Natalia Konstantinova (Lead Software Engineer, First Utility)

  • Tony Crane (Customer Experience Director, Bank of Ireland)

  • Phil Evans (Chief Revenue Officer, Rant & Rave)


 

Watch now:

"We are starting to a see a separation in consumer expectation between those brands who are operating at an emotive level and those that are continuing to operate at a transactional level."

Tony Crane | Customer Experience Director | Bank of Ireland