• On-Demand Webinar: How To Future-Proof Your CX Strategy

    On-Demand Webinar:
    How To Future-Proof Your CX Strategy

Forrester, HomeServe USA, Engage Customer

 

At a time when customers are expecting more than ever, marking yourself from the competition is crucial. 

Join Maxie Schmidt, Principal analyst, Forrester and Sonia Boska, Director of Customer Experience, HomeServe USA as they discuss the main challenges within the CX industry and how brands can differentiate themselves.

Plus, Chris Allen, Chief Customer Officer, Rant & Rave will join them for a Q&A on how VoC can drive real change and create proven ROI within organisations.


The on-demand webinar covers:

  • How to differentiate yourself in the CX market

  • Whether the survey is dead and what's next after NPS

  • Market trends and predictions this year

  • Incentivising employees for CX

 

Watch our on-demand webinar:

Speakers

Maxie Schmidt, Principle Analyst, Forrester

Maxie Schmidt

Principal Analyst

Forrester

Sonia Boska, Director of CX, HomeServe USA

Sonia Baska

Director of CX

HomeServe USA

Chris Allen, CCO, Rant & Rave

Chris Allen

Chief Customer Officer

Rant & Rave