At a time when customers are expecting more than ever, marking yourself from the competition is crucial.
Join Maxie Schmidt, Principal analyst, Forrester and Sonia Boska, Director of Customer Experience, HomeServe USA as they discuss the main challenges within the CX industry and how brands can differentiate themselves.
Plus, Chris Allen, Chief Customer Officer, Rant & Rave will join them for a Q&A on how VoC can drive real change and create proven ROI within organisations.
The on-demand webinar covers:
How to differentiate yourself in the CX market
Whether the survey is dead and what's next after NPS
Market trends and predictions this year
Incentivising employees for CX
Director of CX
Chief Customer Officer
Rant & Rave