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    On Demand Webinar: How Real-Time Emotion Leads to Real-Time Results

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Join Daragh Kelly (Insight & Decision Science Director, Sky) and Dennis Fois (CEO, Rant & Rave) in our On Demand Webinar as they discuss why Sky has partnered with Rant & Rave to better capture and understand the voice of its customers.

The one hour Webinar covers:

• How (and why) organisations need to move from service to co-creation
• How Sky is innovating in the news room through Sky News Polls
• How to demonstrate a correlation between revenue/churn and other key customer metrics (NPS, C-Sat, Effort)
• How understanding customer values can play a huge role in delivering personal and relevant communication

"Rant & Rave will give our news teams the ability to identify a topic in the morning, decide on the target respond ers and instantly initiate the poll, with results ready for transmission later that same day."

Daragh Kelly, Insight & Decision Science Director, Sky

Watch Our Webinar:

Our Expert Speakers...

Daragh Kelly 

Insight & Decision Science Director, Sky

Daragh is an Insight & Decision Science Director at Sky. His team uses insight to improve the content Sky’s customers see on-screen with a particular focus on supporting the teams acquiring, commissioning, scheduling, marketing and promoting content. Daragh supports the Entertainment, Sports, Movies, On Demand and Kids teams in Sky. Daragh joined Sky in 2010 when Sky acquired Experian Integrated Marketing. An economist by background, prior to joining Sky, Daragh worked in a wide range of insight and consultancy roles across the telecommunications, media and financial services sectors.

Dennis Fois

CEO, Rant & Rave

Dennis Fois is the CEO of Rant & Rave, one of the UK’s leading specialists in customer engagement, providing innovative technology to half of the FTSE. Dennis joined Rant & Rave in January 2014 after three years with eGain Communications where he was instrumental in developing the organisation internationally. Prior to that he was responsible for strategic alignment of financial service initiatives and new business development at insurance firms, ADP Claims Services and ABZ Business Services, before moving to a role in liquidity management at Barclays. Having worked in Italy, the Netherlands, France, Belgium and Switzerland Fois settled in the UK in 2007.

Steve Hurst

Editorial Director, Engage Business Media

Steve is a successful career journalist, thought leader and published author with a wealth of experience in all forms of media, both offline and online, including local and national press, trade and business publications, TV and radio, websites, social media and online web event broadcasting. Steve is widely recognised as one of the world’s leading journalistic authorities in the fields of customer and employee engagement strategy and the increasingly important role of multichannel customer engagement strategies in business.