Join Daragh Kelly (Insight & Decision Science Director, Sky) and Dennis Fois (CEO, Rant & Rave) in our On Demand Webinar as they discuss why Sky has partnered with Rant & Rave to better capture and understand the voice of its customers.
The one hour Webinar covers:
• How (and why) organisations need to move from service to co-creation
• How Sky is innovating in the news room through Sky News Polls
• How to demonstrate a correlation between revenue/churn and other key customer metrics (NPS, C-Sat, Effort)
• How understanding customer values can play a huge role in delivering personal and relevant communication
"Rant & Rave will give our news teams the ability to identify a topic in the morning, decide on the target respond ers and instantly initiate the poll, with results ready for transmission later that same day."
Daragh Kelly, Insight & Decision Science Director, Sky