Your Contact Centre is at the frontline of your business and your agents are the first point of call if your customers have an issue or query. You could even say that your frontline agents have the power to make or break the Customer Experience.
So in an industry where your employees are crucial to keeping your customers are happy, why are so many brands failing to keep their frontline agents engaged?
To make it easier for you, we've taken six of the most common complaints made by Contact Centre agents and created tips to help you stay on top of your game! From keeping your employees in the loop to sharing praise and listening to what they have to say, it's the simple things that can make the difference when it comes to Employee Engagement in the Contact Centre.