Here at Rant & Rave we believe that brands and consumers want the same thing – to deliver and receive a great experience. And by reducing the amount of effort your customers need to put in to do business with you, you can create Raving fans and lifelong advocates.
Designed for senior executives, our Webinar looked at how you can bring your customers closer to your brand by exploring Customer Engagement best practices and case studies from leading organisations.
Our Webinar Explored:
- How timely and relevant Proactive Communication can reduce customer effort and lead to an increase in Raving fans
- Practical advice on what to expect from opening up the floodgates to customer feedback and overcoming the fear factor
- How Papa John’s are learning from their Rants & Raves one slice at a time
Speakers included Martin Hill-Wilson, Author and Customer Experience Strategist, and Andrew Gallagher, Senior Marketing Director at Papa John’s.