Our Webinar Explored:
- How timely and relevant Proactive Communication can reduce customer effort and lead to an increase in Raving fans
- Practical advice on what to expect from opening up the floodgates to customer feedback and overcoming the fear factor
- How Papa John’s are learning from their Rants & Raves one slice at a time
Speakers included Martin Hill-Wilson, Author and Customer Experience Strategist, and Andrew Gallagher, Senior Marketing Director at Papa John’s.