• effort-web-banner.jpg

    ContactBabel Report: UK Contact Centre Decision Makers Guide...

Customer Effort & Engagement

Customer satisfaction is often one of the most important metrics in the contact centre - the hope is that satisfied customers are more likely to stay with the business and buy more from them in the future.

Huge efforts are being made to understand and improve CSAT scores. But is this enough? What role does customer effort play in the modern contact centre? And what else can you do to engage your customers?

We’ve teamed up with ContactBabel to bring you the latest UK Contact Centre Decision Makers guide on Customer Effort and Engagement.

The report looks at:

  • The effort customers have to put into dealing with an organisation
  • How customers prefer to be contacted by organisations
  • How businesses can engage with customers to reduce customer effort
  • What customers value from their contact centre experience

 

Download Your Report

"Rant & Rave gives us the ability to find out what our subscribers really think in real-time, so we can react quickly."

 

- Beverley McIntyre, Head of Customer Operations, News UK