This On Demand webinar explores how to broaden customer experience knowledge around innovation and best practice.
Hear from npower's Voice of the Customer lead, Ben Wells, and Yiannis Maos, Head of Digital, Rant & Rave, as they reveal:
Why Voice of the Customer is important to npower
npower's journey to customer centricity
Why it's important to fail fast
The three ingredients for great customer engagement
How to make customer feedback fun and gamify the employee experience