Sam Roberts

Recent Posts

CX Essentials: Doing Continuous Improvement Feedback The Right Way

Posted by Sam Roberts

Most brands and businesses are aware of the benefits behind capturing feedback throughout the customer journey. Rather than waiting until the end of an experience to send a survey to the customer...
Read More October 17, 2018

Topics: Customer Feedback

How Employee Engagement Impacts the Bottom Line

Posted by Sam Roberts

With consumer expectations continuing to rise, businesses have never been more focused on the experiences they're delivering. 
Read More June 25, 2018

Topics: Employee Engagement, Customer Experience

5 Ways to Go Above & Beyond for Your Customers

Posted by Sam Roberts

Our customers are presented with so much choice in the way they shop, communicate and interact with us.
Read More January 9, 2018

Topics: Customer Experience

How Customer-Centric Brands Drive Value Across The Customer Journey

Posted by Sam Roberts

Brands are working ever harder to understand their customer journey, a journey which continues to expand through the introduction of new digital channels. 
Read More November 21, 2017

Topics: The Customer Journey

How to Drive Organisational Change Through Voice of the Customer

Posted by Sam Roberts

Let’s say you’ve found a way to reduce customer effort in your billing process. The evidence for this change is backed up by customer feedback, operational data and robust financial analysis.
Read More August 10, 2017

Topics: Customer Experience

6 Benefits of Connecting Real-Time Customer Feedback with CRM

Posted by Sam Roberts

Customer feedback and the data that already exists in your CRM should co-exist together, helping you to measure impact and take action. In this blog post, we’re going to look at 6 benefits of...
Read More July 31, 2017

Topics: CRM, Customer Feedback

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