Rew Golding

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One Way to Turn a Service Desk Into a Customer Insight Centre

Posted by Rew Golding

Your everyday service desk handles thousands of calls, emails and tweets on a daily basis – amounting to thousands of opportunities for customer insight. Insight that when harnessed can ultimately...
Read More December 19, 2016

Topics: Gaining Customer Insight, Customer Insight

How is Voice of the Customer Changing?

Posted by Rew Golding

You know the feeling, your phone pings and you see the words ‘take our survey’ light up your phone inbox.
Read More July 18, 2016

Topics: VoC

Using Real-Time Feedback to Build a Great Customer Experience in the Contact Centre

Posted by Rew Golding

Contact centres are at the front line of every business. They may not have a physical presence in your customers’ eyes, but they’re the first point of call whenever they have a query, problem or...
Read More October 12, 2015

Topics: Contact Centre, Customer Experience

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