Rant & Rave

Recent Posts

GDPR: The Good, The Bad, And The Ugly for CX

Posted by Rant & Rave

  “In the twenty-first century our personal data is probably the most valuable resource most humans still have to offer, and we are giving it to the tech giants in exchange for email services and...
Read More April 19, 2018

Topics: Customer Experience, Data Security

Customer Emotion: How to Understand, Measure, and Deliver an Emotional Engagement Strategy

Posted by Rant & Rave

  Companies spend a great deal of time, effort and money gathering and evaluating mountains of customer data in their increasing desire to optimise the customer experience and maximise customer value.
Read More March 27, 2018

Topics: Customer Emotion

What is Company Culture and How to Reinvent Yours

Posted by Rant & Rave

 Defining and shaping a strong company culture is considered a hugely important factor to the success of your business. Examples of corporate culture permeate all areas of the business from staff...
Read More March 14, 2018

Topics: Culture

5 CX Mistakes You Need to Avoid Making at All Costs

Posted by Rant & Rave

 Implementing a successful Voice of the Customer program isn't easy, it requires a considerable amount of thought, planning, and once executed, monitoring and improving the programme is essential.
Read More February 13, 2018

Topics: Customer Experience

Why Motivation is Key to Engaging Employees & Customers

Posted by Rant & Rave

There are employees who get it and are highly motivated; they understand what their roles are and what is expected of them. But at the other end of the spectrum, there are other employees who don't...
Read More January 29, 2018

Topics: Employee Engagement

Customer Satisfaction Trends for 2018: What You Need to Know

Posted by Rant & Rave

A customer satisfaction survey seemingly pops into our mailbox every time we make a purchase, engage in a call centre interaction or check out of a hotel room.
Read More December 6, 2017

Topics: Customer Satisfaction

Find out more

Recent Posts


See all