Rant & Rave

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Our top tips for making CX and EX work in perfect harmony

Posted by Rant & Rave

Wondering what’s going on in the world of customer service, customer experience (CX) and employee engagement? The Upland Rant & Rave team were excited to spend the day discussing this very topic when...
Read More March 12, 2019

Topics: Customer Experience, Employee Engagement

What makes good customer service?: Rant & Rave heads to the ICS Annual Conference

Posted by Rant & Rave

At Rant & Rave, we’re all about facilitating outstanding customer experiences (and striving to help our clients understand what makes satisfies their customers in the first place). That’s why we’re...
Read More February 26, 2019

Topics: Customer Experience

How to take your CX from Razzie- to Oscar-winning

Posted by Rant & Rave

Glamorous outfits, a star-studded red carpet, flowing champagne… No, we aren’t looking through the snaps from the Rant & Rave Christmas party. It’s awards season, and we’re excited – but can you...
Read More February 19, 2019

Topics: Customer Experience

Why CX and EX are perfect for each other

Posted by Rant & Rave

What better excuse than Valentine’s Day to show the love to your customers and employees? Cards, flowers, chocolates (all the classics) certainly won’t go amiss. But – sorry to nag – the point about...
Read More February 14, 2019

Topics: Customer Experience, Employee Engagement

When customer emotion is snow joke: how to keep customers happy in bad weather

Posted by Rant & Rave

80% of customer decisions are driven by emotion. The trouble is, emotions are notoriously difficult to manage, control and even understand. No matter how bright and cheerful your customer service is,...
Read More January 30, 2019

Topics: Customer Experience

How to join the 15% of Employee Experience success stories

Posted by Rant & Rave

Businesses are becoming increasingly tuned in to the importance of high employee engagement. Not only does it lead to better CX, it can also help improve staff retention – and at a time where talent...
Read More January 29, 2019

Topics: Employee Engagement

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