Rant & Rave

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Keep Customers Raving on Blue Monday (and Beyond)

Posted by Rant & Rave

Ah, Blue Monday, the most depressing day in the most depressing month of the year, according to reports and – well – just about everyone. The third Monday of January is notorious for its unfortunate...
Read More January 21, 2019

Topics: Customer Experience

A little less 2019 prediction, a little more customer service action

Posted by Rant & Rave

Ah, January: the month of resolutions, crowded gyms, and empty pubs… Plus the inevitable wave of ‘2019 prediction’ blogs, covering everything from politics to design trends. Now, we’re no psychics –...
Read More January 9, 2019

Topics: Customer Service, Customer Experience

Christmas ads vs CX spend... Never knowingly under-engaged

Posted by Rant & Rave

What does Christmas mean to you? Fun with the family? A garish jumper at the office party? Hearing the same four or five songs on the radio over and over again?
Read More December 4, 2018

Trains, Pains and Automo-feels: Customer Experience During Festive Travel Time

Posted by Rant & Rave

Ah, the joys of travelling home for Christmas. Bags loaded up with gifts. The warm glow of twinkling lights in the distance. The merry camaraderie and spontaneous carol-singing on the train…
Read More November 29, 2018

Topics: Customer Experience

Can you Make Every Customer Story a Happy One?

Posted by Rant & Rave

For brands working on their customer engagement strategy, the temptation to overload customers with information can be huge. It’s only natural: you’re excited about your offering, and you want to get...
Read More November 7, 2018

Topics: Customer Engagement Raveolution

One Person Tells Two Friends: Why it Pays to Harness the Power of Stories

Posted by Rant & Rave

From the moment we’re born, people tell us stories. Fairytales, fables, tales of derring-do… storytelling can be a magical thing (and a pretty smart way of getting kids off to sleep).
Read More October 8, 2018

Topics: Customer Engagement Raveolution

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