Rant & Rave

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The great spring clean: tidying up your customer feedback

Posted by Rant & Rave

After a long winter, there’s nothing like a good clear out to bring some sparkle back into your life. The concept of spring cleaning dates back hundreds of years; households historically needed to...
Read More April 11, 2019

Topics: Customer Experience

Why there’s no point fooling around with the customer experience

Posted by Rant & Rave

Ah… remember when April Fools’ Day was just a case of looking out for whoopee cushions or being duped by prank calls? Nowadays, we’re more likely to be the victim of a prank delivered directly to our...
Read More April 1, 2019

Topics: Customer Experience, Employee Engagement

Why feedback gathering is the key to thriving in the new financial year

Posted by Rant & Rave

April isn’t just the month of emergency umbrella purchasing and debating the best Easter egg choice. It also marks the start of a new financial year, meaning most businesses are busy reviewing the...
Read More March 26, 2019

Topics: Customer Experience, Employee Engagement

Our top tips for making CX and EX work in perfect harmony

Posted by Rant & Rave

Wondering what’s going on in the world of customer service, customer experience (CX) and employee engagement? The Upland Rant & Rave team were excited to spend the day discussing this very topic when...
Read More March 12, 2019

Topics: Customer Experience, Employee Engagement

What makes good customer service?: Rant & Rave heads to the ICS Annual Conference

Posted by Rant & Rave

At Rant & Rave, we’re all about facilitating outstanding customer experiences (and striving to help our clients understand what makes satisfies their customers in the first place). That’s why we’re...
Read More February 26, 2019

Topics: Customer Experience

How to take your CX from Razzie- to Oscar-winning

Posted by Rant & Rave

Glamorous outfits, a star-studded red carpet, flowing champagne… No, we aren’t looking through the snaps from the Rant & Rave Christmas party. It’s awards season, and we’re excited – but can you...
Read More February 19, 2019

Topics: Customer Experience

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