Rant & Rave

Recent Posts

Empowering your Frontline Heroes: Why Great CX Starts with Employee Engagement

Posted by Rant & Rave

Us humans like to think we’re a logical bunch. But when you dig deep into what really drives us, it becomes apparent there’s only one major factor in our decision-making process – and that’s emotion....
Read More August 10, 2018

Topics: Employee Engagement, Emotional Engagement

How Emotion Is Changing The Face Of Customer Feedback

Posted by Rant & Rave

We all love customer feedback. It makes our performance better, our messaging stronger, and a good old-fashioned customer survey is an obvious way of generating it. In fact, that’s been the go-to...
Read More August 10, 2018

Topics: Customer Feedback, Emotional Engagement

Are Customer Service Chatbots The Natural Next Step For Engagement?

Posted by Rant & Rave

The robots are coming. We watch those mildly terrifying Boston Dynamics videos in which droid dogs try to open doors. We listen to tech giants like Elon Musk tell us that AI is potentially more...
Read More July 24, 2018

Topics: Customer Service, AI

Using Positive Engagement To Build An Advocate Army

Posted by Rant & Rave

People talk. We all know that. Gossip spreads around the office faster than news of cake in the kitchen. WhatsApp allows you and your friends to chat 24/7, whether catching up on the weekend’s antics...
Read More July 12, 2018

Topics: Customer Engagement

5 Tips to Build Customer-Centricity Through Your Employees

Posted by Rant & Rave

Any brand looking to build a customer focused culture will find themselves fighting an uphill battle if employee engagement is at an all-time low. The good news is, your employees can actually help...
Read More May 8, 2018

Topics: Employee Engagement

GDPR: The Good, The Bad, And The Ugly for CX

Posted by Rant & Rave

  “In the twenty-first century our personal data is probably the most valuable resource most humans still have to offer, and we are giving it to the tech giants in exchange for email services and...
Read More April 19, 2018

Topics: Customer Experience, Data Security

Find out more

Recent Posts

Topics

See all