Here’s a little story about customer expectations. I recently moved to an old house in a rural area. As you can imagine, my broadband options were pretty limited. Like most people (72%, according to...
August 23, 2018
Employee engagement is huge, if you can get your employee engagement right, you will benefit with:
November 11, 2015
To become a business with truly customer centric DNA, you need your colleagues on board. What do I mean by this? In short, customer service has to be everyone’s responsibility.
October 8, 2015
There are plenty of organisations out there that will give customers something when things go wrong. A free dessert if your main course was inedible. A box of chocolates because of a billing error.
October 1, 2015