David Bonner

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Why easyJet Knows How I Feel, and Expedia Doesn't

Posted by David Bonner

Last week Frances and I had 3 days in Dubrovnik for our 20th wedding anniversary. We had a great time, a fantastic place to spend a few days together. But this trip would give me the clearest example...
Read More November 15, 2016

Topics: Customer Feedback, Real-Time Feedback

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