Motivating and keeping good agents in a working environment that is often stressful, sometimes repetitive and usually not well-paid is a challenge that contact centres have had to face since their inception.
So how do you combat this? What do you, as an organisation, do to make sure your agents feel motivated to perform in their role?
Have you ever wondered if you're getting your agent engagement right?
Well, we’ve teamed up with ContactBabel to bring you the 13th Edition of the UK contact centre decision makers guide on Agent Engagement and Gamification.
Based on research from contact centre's throughout the UK, this report looks at:
- Jason Sharpe, OVO Energy