Christmas ads vs CX spend... Never knowingly under-engaged

Posted by Rant & Rave

What does Christmas mean to you? Fun with the family? A garish jumper at the office party? Hearing the same four or five songs on the radio over and over again?
Read More December 4, 2018

Trains, Pains and Automo-feels: Customer Experience During Festive Travel Time

Posted by Rant & Rave

Ah, the joys of travelling home for Christmas. Bags loaded up with gifts. The warm glow of twinkling lights in the distance. The merry camaraderie and spontaneous carol-singing on the train…
Read More November 29, 2018

Topics: Customer Experience

Delivering a Smarter, Outcome-Driven Customer Journey

Posted by Jed Alpert, SVP of Digital Engagement at Upland Software

I am thrilled with our recent acquisition of Rant & Rave, a cloud-based customer engagement application that will offer our customers a level of innovation, performance, and service surpassing...
Read More November 13, 2018

Topics: Customer Engagement Raveolution

Can you Make Every Customer Story a Happy One?

Posted by Rant & Rave

For brands working on their customer engagement strategy, the temptation to overload customers with information can be huge. It’s only natural: you’re excited about your offering, and you want to get...
Read More November 7, 2018

Topics: Customer Engagement Raveolution

CX Essentials: Doing Continuous Improvement Feedback The Right Way

Posted by Sam Roberts

Most brands and businesses are aware of the benefits behind capturing feedback throughout the customer journey. Rather than waiting until the end of an experience to send a survey to the customer...
Read More October 17, 2018

Topics: Customer Feedback

One Person Tells Two Friends: Why it Pays to Harness the Power of Stories

Posted by Rant & Rave

From the moment we’re born, people tell us stories. Fairytales, fables, tales of derring-do… storytelling can be a magical thing (and a pretty smart way of getting kids off to sleep).
Read More October 8, 2018

Topics: Customer Engagement Raveolution

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