Delivering a Smarter, Outcome-Driven Customer Journey

Posted by Jed Alpert, SVP of Digital Engagement at Upland Software

I am thrilled with our recent acquisition of Rant & Rave, a cloud-based customer engagement application that will offer our customers a level of innovation, performance, and service surpassing...
Read More November 13, 2018

Topics: Customer Engagement Raveolution

Can you Make Every Customer Story a Happy One?

Posted by Rant & Rave

For brands working on their customer engagement strategy, the temptation to overload customers with information can be huge. It’s only natural: you’re excited about your offering, and you want to get...
Read More November 7, 2018

Topics: Customer Engagement Raveolution

CX Essentials: Doing Continuous Improvement Feedback The Right Way

Posted by Sam Roberts

Most brands and businesses are aware of the benefits behind capturing feedback throughout the customer journey. Rather than waiting until the end of an experience to send a survey to the customer...
Read More October 17, 2018

Topics: Customer Feedback

One Person Tells Two Friends: Why it Pays to Harness the Power of Stories

Posted by Rant & Rave

From the moment we’re born, people tell us stories. Fairytales, fables, tales of derring-do… storytelling can be a magical thing (and a pretty smart way of getting kids off to sleep).
Read More October 8, 2018

Topics: Customer Engagement Raveolution

Say, You Want a Raveolution?

Posted by Rant & Rave

A hero, a quest, a spectacular finale that gets the audience cheering on their feet… we all know the power of a good story. In the world of CX, stories are everywhere – whether that’s the customer’s...
Read More October 1, 2018

Topics: Customer Engagement Raveolution

Why Brands Must Capture Feedback from the Silent Traveller to Improve CX

Posted by Rant & Rave

The customer experience of booking a trip has changed big-time over the last decade. Long gone are the days of traipsing into a travel agent to book a flight. Nowadays, there aren’t just websites to...
Read More September 11, 2018

Topics: Customer Feedback

Find out more

Recent Posts

Topics

See all