The Big Names in Business Culture

Posted by Molly Shanahan

Business buzzwords come and go and in the sea of jargon the concept of ‘culture’ may be easily dismissed. By its very nature it is difficult to define, a strong business culture may take years to...
Read More November 21, 2016

Topics: Employee Engagement, Culture

How Real-Time Feedback Impacts Employee Engagement in the Contact Centre

Posted by Rant & Rave

This was the old process for giving employees feedback: meet with them once a month for an appraisal (or, maybe, just once a quarter) and tell them how they’re getting on… and that’s it. 
Read More September 28, 2016

Topics: Contact Centre, Employee Engagement

Three Things About Keeping Contact Centre Advisors Engaged You’ll Want to Know

Posted by Rant & Rave

Many advisors working in a Contact Centre will handle upwards of 100 calls a day. They may not remember the individual calls, but for the customers phoning in, the call could be the most important...
Read More September 20, 2016

Topics: Contact Centre, Employee Engagement

How to Make Your Office a Place Employees Are Happy to Call Home

Posted by Rant & Rave

Only a decade ago the typical working office looked very different, more often than not it would be four off-white coloured walls and a bunch of desks. But with the rise of Google and a shift in...
Read More August 18, 2016

Topics: Employee Engagement, Agent Engagement, Frontline Engagement

The Worst Advice About Employee Engagement

Posted by James Hargreaves

There is plenty of advice on how you should engage your employees and why it's important, it's essential in making sure a department is effective on a day-to-day basis.
Read More August 8, 2016

Topics: Employee Engagement, Agent Engagement, Frontline Engagement

The top 3 reasons you need to make decisions from a cultural perspective

Posted by Molly Shanahan

“Culture eats strategy for breakfast,” said the highly-regarded management consultant Peter Drucker.
Read More July 11, 2016

Topics: Employee Engagement

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