4 Questions to Consider When Reinventing Your Company Culture

Posted by Sam Roberts

Reinventing your company culture is a huge ask and there's no shortcuts. To help you with a few of the hurdles, here's 4 questions to consider if you're at the start of your journey. 
Read More January 10, 2017

Topics: Employee Engagement, Emotional Engagement, Culture

How Connectivity Can Improve Emotional Engagement With Customers

Posted by Sam Roberts

If you’re anything like me, when you’re looking to buy something new, you’ll grab your phone and start browsing the Internet. We all know that online purchasing has become an incredibly immersive and...
Read More November 11, 2016

Topics: Emotional Engagement

How Delivering a Return on Emotion Can Improve Your Customer Retention Rate

Posted by Molly Shanahan

A report by American Express suggested that 3 in 5 Americans would try a new brand or company if they believed they would provide a better service experience. This makes it clear that brands need to...
Read More November 10, 2016

Topics: Customer Engagement, Emotional Engagement

5 Brands that are Emotionally Engaging their Employees

Posted by Rant & Rave

When you meet up with your friends, you can tell who’s having a bad time at work almost immediately. Even if they’re not ranting about how horrible their boss is or how much they’ve got on, their...
Read More October 4, 2016

Topics: Emotional Engagement

What is Emotional Engagement Really About? [Infographic]

Posted by Sam Roberts

Have you heard the news: emotion is the key to winning the hearts and minds of your customers and employees. In fact, Forrester has even gone as far as to state emotion is the key to CX loyalty.
Read More August 24, 2016

Topics: Customer Emotion, Emotional Engagement

What is the role of verbatim in measuring emotion?

Posted by Yiannis Maos

Operationalising a Voice of the Customer programme that gets your customers engaged and presenting feedback is a challenge. Picture the emotional connections you have with just one person.
Read More August 13, 2016

Topics: Customer Emotion, Emotional Engagement

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