How Employee Engagement Impacts the Bottom Line

Posted by Sam Roberts

With consumer expectations continuing to rise, businesses have never been more focused on the experiences they're delivering. 
Read More June 25, 2018

Topics: Customer Experience, Employee Engagement

GDPR: The Good, The Bad, And The Ugly for CX

Posted by Rant & Rave

  “In the twenty-first century our personal data is probably the most valuable resource most humans still have to offer, and we are giving it to the tech giants in exchange for email services and...
Read More April 19, 2018

Topics: Customer Experience, Data Security

5 CX Mistakes You Need to Avoid Making at All Costs

Posted by Rant & Rave

 Implementing a successful Voice of the Customer program isn't easy, it requires a considerable amount of thought, planning, and once executed, monitoring and improving the programme is essential.
Read More February 13, 2018

Topics: Customer Experience

5 Ways to Go Above & Beyond for Your Customers

Posted by Sam Roberts

Our customers are presented with so much choice in the way they shop, communicate and interact with us.
Read More January 9, 2018

Topics: Customer Experience

How to Drive Organisational Change Through Voice of the Customer

Posted by Sam Roberts

Let’s say you’ve found a way to reduce customer effort in your billing process. The evidence for this change is backed up by customer feedback, operational data and robust financial analysis.
Read More August 10, 2017

Topics: Customer Experience

4 Ways Retailers Can Improve Customer Experience Today

Posted by Rant & Rave

During 2016, customer churn hit 61%. Customers are the ones in charge. They drive the modern marketplace with their opinions, reviews and, ultimately, their wallets.
Read More July 20, 2017

Topics: Customer Experience

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