How to Close the Loop with your NPS Scores

Posted by Rant & Rave

Closed-loop reporting is a powerful tool for CX professionals. It enables us to prove the value of our work to senior execs and the wider organisation, by showing how it impacts of wider business...
Read More February 22, 2017

Topics: Customer Experience, Customer Engagement, NPS

Three Ways Hospitality and Leisure Brands Can Face the CX Challenge

Posted by Sam Roberts

Arguably, the challenge for the hospitality and leisure brands is clear, customers expect more than ever before. But, for every organisation in this sector, the specific challenge is different,...
Read More January 12, 2017

Topics: Customer Experience, Customer Engagement

8 Things to Think About in Customer Experience For 2017...

Posted by Sam Roberts

Whether you're looking to shake things up in 2017, or you just want to explore what lies ahead, we've got the definitive scoop on all of the hot topics that will be dominating customer experience and...
Read More January 5, 2017

Topics: Customer Experience, Customer Engagement

A Must-See Webinar for Customer Experience Rebels

Posted by Emma Rudeck

There are two types of people in this world. There are those who play by the rules, do what they’re told and keep their head below the parapet. And there are those who don’t.
Read More December 20, 2016

Topics: Customer Experience, Customer Engagement

Engagement: The Double Act

Posted by Molly Shanahan

Fish and chips, Mickey and Minnie, Ant and Dec, some things just belong together and this is how we need to start thinking about customer and employee engagement.
Read More November 17, 2016

Topics: Customer Engagement, Frontline Engagement

How Delivering a Return on Emotion Can Improve Your Customer Retention Rate

Posted by Molly Shanahan

A report by American Express suggested that 3 in 5 Americans would try a new brand or company if they believed they would provide a better service experience. This makes it clear that brands need to...
Read More November 10, 2016

Topics: Customer Engagement, Emotional Engagement

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