Using Positive Engagement To Build An Advocate Army

Posted by Rant & Rave

People talk. We all know that. Gossip spreads around the office faster than news of cake in the kitchen. WhatsApp allows you and your friends to chat 24/7, whether catching up on the weekend’s antics...
Read More July 12, 2018

Topics: Customer Engagement

Getting Creative With Your Customer Feedback

Posted by Rant & Rave

The process of capturing customer feedback is an essential part of most modern companies. It's something that regardless of field or industry, brands always seem to have in common.
Read More September 6, 2017

Topics: Customer Feedback, Customer Engagement

Why Brands Need To Ensure They're Gathering Meaningful Customer Feedback

Posted by Rant & Rave

Generating meaningful and honest customer feedback and acting on it is essential to any modern company that wants to be agile and keep hold of their customers.
Read More August 17, 2017

Topics: Customer Feedback, Customer Engagement

Why Closing the Loop is Essential for True Engagement

Posted by Rant & Rave

Gathering customer feedback is essential in an age where opinion drives purchasing decisions. But are you guilty of asking but not acting on the back of customer feedback?                           ...
Read More August 2, 2017

Topics: Customer Feedback, Customer Engagement

Putting The Soul Back Into Customer Experience

Posted by Sam Roberts

Wave goodbye to stuffy corporate conferences, our event 'Putting the Soul Back into CX' was all about the role of emotion and the importance of people-to-people interactions in Customer Experience.
Read More April 19, 2017

Topics: Customer Experience, Customer Engagement

Three CX Pitfalls Every Organisation Needs to Avoid

Posted by Rant & Rave

Implementing a CX approach isn’t easy. Sure, you may be aware of the different components that are needed to drive this approach forward. But putting it all together can be hard.
Read More March 8, 2017

Topics: Customer Engagement

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