There are two types of people in this world. There are those who play by the rules, do what they’re told and keep their head below the parapet. And there are those who don’t.
For the most part, rules are there for a reason. They keep us in-line and out of trouble. But, sometimes, the rules are just there to be broken.
When it comes to customer engagement, sticking to the rules just isn’t enough. It’s no longer about meeting customer expectations, it’s about going above the norm, the boring and the standard, so your customers want to come back to you time and time again.
The difficult question is where to start.
To be truly engaging, you have to start thinking outside of the box. Which is why we hosted a Webinar alongside Jason Sharpe (former senior exec at First Direct, Vodafone and OVO Energy) on how you can shake up your customer experience, improve satisfaction and achieve response rates in excess of 35%.
The webinar is jam-packed with tips, tricks and insights, showing you how real-time customer engagement can:
Prevent complaints and turn Ranters into Ravers
Gamify the frontline employee experience
Transform your employee engagement by inspiring and empowering them
Create a balanced scorecard to measure customer health
Respect customers and treat them fairly
It's time to create a movement in customer engagement; a movement for change. Time to think differently, challenging conventions and embracing innovation. In doing so we can achieve amazing results. Let's empower employees and embrace customer choice.
Don't miss out - watch the free on-demand Webinar by clicking below: