Unless you’ve been hiding under a rock/in a cave/up a mountain, you’ll know everyone and his dog in the customer experience space is talking about emotion. From analysts and industry thought leaders, right through to social media conversations, emotion is the subject everyone is talking about.
But, the question you’re probably asking is: “What does this mean for me?”
The Essential Guide to Emotional Engagement: The Secret to Customer Experience Success is your Guide to exploring this debate!
Download the eBook now to find out:
What is Emotional Engagement?
How to Measure Emotion: The Role of Sentiment and Verbatim
How to Emotionally Engage Employees
Debunking the Myths of Emotional Engagement