Customer Emotion: How to Understand, Measure, and Deliver an Emotional Engagement Strategy

Posted by Rant & Rave

  Companies spend a great deal of time, effort and money gathering and evaluating mountains of customer data in their increasing desire to optimise the customer experience and maximise customer value.
Read More March 27, 2018

Topics: Customer Emotion

What is Company Culture and How to Reinvent Yours

Posted by Rant & Rave

 Defining and shaping a strong company culture is considered a hugely important factor to the success of your business. Examples of corporate culture permeate all areas of the business from staff...
Read More March 14, 2018

Topics: Culture

Using Journey Mapping to Understand and Measure Employee Engagement

Posted by Jerry Angrave

Fewer than half of employees would recommend their employer to a friend according to Glassdoor. Would you? Or have you? Allegis found that 69% would not take a job with a company if they had a bad...
Read More February 23, 2018

Topics: Employee Engagement, The Customer Journey

5 CX Mistakes You Need to Avoid Making at All Costs

Posted by Rant & Rave

 Implementing a successful Voice of the Customer program isn't easy, it requires a considerable amount of thought, planning, and once executed, monitoring and improving the programme is essential.
Read More February 13, 2018

Topics: Customer Experience

Why Motivation is Key to Engaging Employees & Customers

Posted by Rant & Rave

There are employees who get it and are highly motivated; they understand what their roles are and what is expected of them. But at the other end of the spectrum, there are other employees who don't...
Read More January 29, 2018

Topics: Employee Engagement

5 Ways to Go Above & Beyond for Your Customers

Posted by Sam Roberts

Our customers are presented with so much choice in the way they shop, communicate and interact with us.
Read More January 9, 2018

Topics: Customer Experience

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