Yiannis Maos

Yiannis is Digital Marketing Manager at Rant & Rave
Find me on:

Recent Posts

What is the role of verbatim in measuring emotion?

Posted by Yiannis Maos

Operationalising a Voice of the Customer programme that gets your customers engaged and presenting feedback is a challenge. Picture the emotional connections you have with just one person.
Read More August 13, 2016

Topics: Customer Emotion, Emotional Engagement

Five Ideas to Get You Thinking About Emotional Engagement

Posted by Yiannis Maos

Establishing emotional engagement in your business is a huge task. Thinking about where you could start engaging with your customers on an emotional level seems like a tricky task. However, it is an...
Read More August 11, 2016

Topics: Customer Emotion, Emotional Engagement

What is a Sentiment Driven Business?

Posted by Yiannis Maos

Emotional Engagement doesn’t just mean that there is an exclusive focus on customer experience.
Read More July 28, 2016

Topics: Emotional Engagement

What "empowering the frontline" really means for your brand

Posted by Yiannis Maos

We’re big fans of storytelling – it’s one of the best ways to get to the true heart of the matter.
Read More July 6, 2016

Topics: Contact Centre Customer Experience

Inspirational Customer Experience Ideas...

Posted by Yiannis Maos

As we enter 2016, the temptation is to look to the future for all the answers. I'm sure this isn't the first time you've read an article like this this month.
Read More January 20, 2016

Topics: Customer Experience

Customer Experience? What About Employee Experience?

Posted by Yiannis Maos

Making sure you have engaged employees in the Contact Centre is so important when it comes to making sure that you’re offering the best possible Customer Experience. 
Read More April 9, 2015

Topics: Contact Centre, Employee Engagement

Find out more

Recent Posts

Topics

See all